Frequently Asked Questions

We are trading company, but we have strong partnership with TCL AC factory. Our company focus on small and medium size customer, we gather all the demands from market to apply support from the factory, including price, lead time and so on.
Our sales team has more than 15 years of experience in AC industry, dedicated to providing high-quality products and reliable service.

Yes, absolutely. We offer full OEM/ODM services to the air conditioners. we provide a complete branding solution, including design the carton box, POP label according to your brand image and brand orientation. If you have the advertising purpose, We can support the design cataloge and marketing promotion materials for you.

Our lead time is 40-45 days against deposit and artwork confirmation during peak season, 30-35 days against deposit and artwork confirmation during low season.

Usually, we offer FOB zhongshan port, also can provide C&F, or CIF price term according to your requirements.

Usually we provide 30% TT deposit+70%TT balance payment before shipment, or 100% LC at sight.

Yes, our professional logistics team will help you arrange cost-effective shipping services, allowing you to ship quickly and at a lower cost. Normally we recommend shipping 20GP, 40GP, 40HQ in full container.

For mass production order, 100 units for 12K, 50 units for 18 and 24K.

We have a professional technical team available 7*24 hours to answer technical questions. After the goods arrive, we can also guide installation and debugging via online video or phone call. If required, we can also dispatch a project engineer to your country at a reasonable cost.

We will provide 1% free of charge spare parts for your maintaince, 1 year for whole unit, 5 years warranty on compressor and main PCB.

Our company is officially verified on both Alibaba and MIC (Made-in-China Website). You are welcome to place your order through either platform.