FAQ - iclimaac.com

1. Are you a manufacturer or trading company? How can I trust your company?

We are a professional AC solutions manufacturer in China with over 15 years of experience, dedicated to providing high-quality products and reliable service.
To offer you a more secure and convenient purchasing experience, we are officially verified on both Alibaba and MIC (Made-in-China Website). You are welcome to place your order through either platform, where you can also enjoy exclusive discounts!

2. How about the packaging?

Carton packaging, different logos can be customized according to customer requirements.

3. Do you offer OEM service?

Yes, absolutely. We offer full OEM/ODM services to put your own brand on the air conditioners. This service is available for orders that meet our MOQ of 100pcs per model. Beyond manufacturing, we provide a complete branding solution, including custom gift box and carton box design, as well as support for advertising and promotional materials.

4. What's your warranty for AC?

3 years for whole unit , 5 year for compreesor and warranty. We will include a 1% spare part with your order, typically sufficient for after-sales service.

5. What is your delivery time?

About 35-40 days for standard units. The specific time depends on your needs.

6. Can you help me calculate the best logistics and transportation price in my country?

Yes, our professional logistics team will help you arrange cost-effective shipping services, allowing you to ship quickly and at a lower cost. Normally we recommend shipping 20GP, 40GP, 40HQ in full container.

7. What payment methods are supported?

Usually payment is by T/T payment method.

8. Can you provide mounting accessories with the equipment?

Yes of course. This is one of our standard services and we can calculate and quote the installation kit you require. Note: Most of our customers prefer to ship the equipment and installation materials together, we specialize in doing this with good packaging methods.

9. Can you provide drawing design services?

Yes, we have a professional AC engineering team to design your project and optimize the solution, and we can also provide professional AC drawings.

10. Do you have technical support?

We have a professional technical team available 7*24 hours to answer technical questions. After the goods arrive, we can also guide installation and debugging via online video or phone call. If required, we can also dispatch a project engineer to your country at a reasonable cost.

Frequently Asked Questions